Exchange and Return Policy
In order to provide you a hassle-free shopping experience you can return your items by following these steps
If you place an order and you are not satisfied by the products received, you can return your items. Please make sure the following return policy guidelines are met:
- Exchanges are eligible within 7 days after receiving the package. (This means once you receive your order you have 7 days to file an exchange)
- Products are eligible for return only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact and in original packaging.
- We DO NOT accept returns on masks, and socks, due to health and hygiene reasons.
send an email to [email protected] to apply for return / exchange including your order number
- After the return items are received in the warehouse, they will go through a rigorous quality check which might take up to 7working days.
- Once the items pass the quality check, we will email to confirm receiving your order .
Superfox shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions.
The customer shall not be entitled to an exchange or refund if the product is not eligible for return.
In the case a product is declined for a return request at any stage, we will make two (2) attempts to deliver the product back to the customer. If the customer does accept the shipment, the package will be sent for liquidation and the customer will not be able to request for the delivery of the product again.
Anything accidentally or incorrectly returned our way (Item that does not belong to SuprFox) will be the responsibility of the sender, not SuperFox. We’ll always do our very best to help out in returning incorrect package but offer no guarantee.
If you exchange/return meets the above criteria only then the return process will proceed.
- returns are eligible within 3 days after receiving the package. (This means once you receive your order you have 3 days to file a return)
- We DO NOT accept returns on masks, and socks, due to health and hygiene reasons, sorry.
- We have tried our best to make our return process absolutely hassle-free and smooth for you. .
- To avoid any inconvenience of dropping of the return to courier company, we will also send a courier person to your pickup address for collection. Just keep your return items packed and ready for collection with the return label and invoice attached to the package.
- After the return items are received in the warehouse, they will go through a rigorous quality check which might take up to 14 days
- If you are returning a product, we will refund you the price of the original order excluding the return shipping label fee (as detailed above) within 5 business days after we receive the product in a proper condition at our warehouse.
- We reserve the right to return any item that does not comply with our return policy.
- Cash-on-delivery orders are not eligible for refunds, hence a store credit of equal value will be sent out instead.
If you refund meets the above criteria only then proceed with the return process. Please visit the following link and submit your refund request [email protected]
If you have any issues in submitting a refund please submit your request on [email protected] and we would be happy to help.
